Privacy

This website will keep your personal information private and secure. When you make a purchase from Katnip Shop, you provide your name, email address, credit card information, phone number and a password. The site uses this information to assist with processing your orders, to keep you updated on your purchases and to personalize your shopping experience. 

The website's secure servers protect your information using advanced encryption techniques and firewall technology. 

To keep you informed about my latest offers, promotional deals and other news, we may notify you of current promotions, specials and new additions to this store. You may unsubscribe from the newsletter mailing list by following the unsubscribe instructions in any email you receive from our store.

This website uses "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time. 

Ordering and Payment

This store accepts PayPal and credit cards (VISA, Discover, Master Card, American Express) as a form of payment. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address (ie. the address your credit card has on file for you). Incorrect information will cause a delay in processing your order. 

Payment is processed at the time of purchase and an e-mail confirmation detailing items and billing/shipping information will be sent upon completion of your order to the email that was entered at checkout.

If you have entered in your shipping address incorrectly during the time of your order or after, please contact us ASAP with the correct address so that we can correct it before we ship your order. Once completed orders have been dispatched to the shipping carrier, it is then in the responsibility of the shipping carrier (USPS).

Shipping Policy

Please refer to our Shipping Details page.

Returns & Exchanges

We will gladly accept the return of products that are defective due to defects in workmanship. Fulfillment mistakes that may be made which result in the shipment of incorrect products to you will also be accepted for return.

Unless there is substantial damage done to your order during shipping, we do not accept refunds for completed orders. If your order arrived damaged, please provide us with a photo of the damage in its untouched, unused original packaging and tags and we can discuss a possible refund or exchange! 

Prior to sending out orders, we do our best to ensure that they are well protected and packed securely before shipping. 

If the product is defective or damaged upon receiving and you'd like a replacement, please send us pictures of any damage or defects with your request of return. Refunds will be issued after the returned products have arrived back to us. 

Return items must be in their original untouched and undamaged condition with original packaging and tags. Return items that do not meet these requirements will not be accepted.

For exchanges, return items must be in the same conditions described above and may be exchanged for other items of identical value only. No money will be added for the difference of lesser value items. Extra shipping charges apply to ship replacement items! To make a return or exchange, please contact us with your request and we will provide you with further instructions. 

Allergies 

Please be sure to review the materials listed on the product's description page prior to purchasing! Although we do our best to use only the highest quality materials via stainless steel and hypoallergenic, certain materials may or may not result in skin reactions.